Terms and Conditions


Texas Grill offers a delivery service to most areas within 3 mile radius of store. Each store has a
 limited delivery area, where charges may also apply. If you are not in one of our delivery areas, a
 message will appear on-screen notifying you. Some store opening hours are shorter due to local
 trading restrictions. We are closed on Christmas Day and will notify customers of any unexpected
 closures on any other day. Last delivery orders are taken 45 minutes before closure.


Refund Policy


Because of the nature of fast food delivery, refunds are given at the sole discretion of Texas Grill
 management of any store.


Once an order has been placed and delivered by any of our branches, you must contact the store
 direct should you have any complaints. The store must be given the opportunity to try and rectify
 any errors or dissatisfaction on the same day/ time of delivery. No Refunds or exchange will be
 given for any product which cannot be seen by staff to analyse or mostly consumed. If the store
 does not rectify this for you then please email admin@texasgrill.co.uk.


Payment


The owner of electronic card used for payment must present with the card on receiving the order.
 Card payments are secure. Minimum card order must be above ?5. Minimum order for delivery
 must be above ?12, however this may vary from store to store. Our delivery drivers only carry up to
 ?10 in change, payment must be in pound (?) sterling. Unfortunately, we do not accept payment by
 cheque.


Upon submitting your order details, you are making an offer to us to purchase the item(s) you have
 specified in your online order. We reserve the right to refuse your offer should it be necessary.
 In the event of Texas Grill needing to issue a refund we will endeavour to credit your account
 within 7 - 10 working days.


Payment methods may vary from store to store. Electronic payment charges may also apply to
 certain stores not exceeding 0.50p.


Modify or cancel your order


If you have made an order within the last 10 minutes and would like to modify or cancel your order
 please call the store directly. Orders which have already been made will need to be paid for and
 cannot be cancelled.


Delivery Times


Our goal is to provide piping hot food, fast. Unfortunately things don't always go to plan and
 factors, such as, weather and traffic conditions occasionally prevent us from achieving this. Our
 typical delivery time for customers within a 3 mile radius is 1 hour. Collection orders are
 usually ready within 25 minutes of ordering.


Products


Side orders are subject to availability. In most cases, your local Texas Grill store manager will offer
 an alternative for any out-of-stock item. Although every care is taken, some products may contain
 nuts. Great care has been taken to remove all bones from boneless chicken and ham, some may
 remain. We no not delivery certain items such as Milkshakes and ice cream scoops. This has been
 clearly stated against each product. If such products are placed in the basket then the store may not
 delivery these items and money will be deducted or refunded. However minimum delivery order
 will apply.  Smarties®, Biscoff®, and Oreo® are trademarks of their respective owners. Products are made with

genuine branded ingredients but are not affiliated with or endorsed by them.


Consent


By submitting your information you consent to the use of that information as set out in the Privacy
 Policy Statement.


Offers, Promotions, Discounts &Loyalty Rewards


When submitting your order details you may wish to offer to purchase the items specified in
conjunction with a particular Pizza Pan offer, promotion or discount. To take advantage of this
facility you will need to enter the appropriate offer, promotion or discount code with your
order details. These codes are present on our menus and other items of promotional literature from
time to time, and are not valid with any other offers.


Any such order will be subject to the specific terms and conditions of the offer, promotion or
discount in question and will be subject to availability.


Meal deals are available at participating stores only and are not valid with any other offer.


We reserve the right to refuse or withdraw any offer prices, promotion, discount or Meal Deal at any time.


A Loyalty Reward can only be redeemed once, unless otherwise specified. Loyalty Rewards cannot be exchanged
for products or other rewards and are unavailable in conjunction with other discounts, voucher codes, offers
and meal deals. Loyalty points cannot be exchanged into an equivalent monetary value.


You can track your Loyalty points balance by logging onto your online account or by asking a member
of staff at the issuing store.


There is an administration charge of ?5 to replace a lost or damaged Loyalty card. The Loyalty card remains
the property of the store that it was issued by.


You can collect Loyalty points online through your online account and in store by logging into your online
account and scanning your QR code when placing your order. It is not currently possible to retrospectively
collect Loyalty points after an order has taken place.


The Loyalty Rewards available are on a store basis and may change from one store to another. The same reward
in one store may not apply to another store. Loyalty is only available
in participating stores. The store may cancel a Loyalty Card without notice if it notices misuse or
fraud on the account.


When registering your Loyalty Card for the first time, you can opt in to receive communication from us in
relation to your Loyalty Card. By default, you will not receive any marketing information from us. You can change
your contact preferences online or ask a member of staff at the store.


Environment Policy


Texas Grill is committed to protecting the environment of the Earth and our aim is to minimise
 environmental impacts concerning our activities, products and services. In this respect our Policy is to:



Monitoring:


All our calls are recorded for training staff and monitoring purposes. All our stores are equiped
 with 24/7 CCTV recording.


Contact Us


Please contact your local store by entering postal code on the homepage search bar.

Payment typesWe accept