Terms and Conditions

Texas Grill offers a delivery service to most areas within 3 mile radius of store. Each store has a  limited delivery area, where charges may also apply. If you are not in one of our delivery areas, a  message will appear on-screen notifying you. Some store opening hours are shorter due to local  trading restrictions. We are closed on Christmas Day and will notify customers of any unexpected  closures on any other day. Last delivery orders are taken 45 minutes before closure.

Refund Policy

Because of the nature of fast food delivery, refunds are given at the sole discretion of Texas Grill  management of any store.

Once an order has been placed and delivered by any of our branches, you must contact the store  direct should you have any complaints. The store must be given the opportunity to try and rectify  any errors or dissatisfaction on the same day/ time of delivery. No Refunds or exchange will be  given for any product which cannot be seen by staff to analyse or mostly consumed. If the store  does not rectify this for you then please email admin@texasgrill.co.uk.

Payment

The owner of electronic card used for payment must present with the card on receiving the order.  Card payments are secure. Minimum card order must be above ?5. Minimum order for delivery  must be above ?12, however this may vary from store to store. Our delivery drivers only carry up to  ?10 in change, payment must be in pound (?) sterling. Unfortunately, we do not accept payment by  cheque.

Upon submitting your order details, you are making an offer to us to purchase the item(s) you have  specified in your online order. We reserve the right to refuse your offer should it be necessary.  In the event of Texas Grill needing to issue a refund we will endeavour to credit your account  within 7 - 10 working days.

Payment methods may vary from store to store. Electronic payment charges may also apply to  certain stores not exceeding 0.50p.

Modify or cancel your order

If you have made an order within the last 10 minutes and would like to modify or cancel your order  please call the store directly. Orders which have already been made will need to be paid for and  cannot be cancelled.

Delivery Times

Our goal is to provide piping hot food, fast. Unfortunately things don't always go to plan and  factors, such as, weather and traffic conditions occasionally prevent us from achieving this. Our  typical delivery time for customers within a 3 mile radius is 1 hour. Collection orders are  usually ready within 25 minutes of ordering.

Products

Side orders are subject to availability. In most cases, your local Texas Grill store manager will offer  an alternative for any out-of-stock item. Although every care is taken, some products may contain  nuts. Great care has been taken to remove all bones from boneless chicken and ham, some may  remain. We no not delivery certain items such as Milkshakes and ice cream scoops. This has been  clearly stated against each product. If such products are placed in the basket then the store may not  delivery these items and money will be deducted or refunded. However minimum delivery order  will apply.

Consent

By submitting your information you consent to the use of that information as set out in the Privacy  Policy Statement.

Offers, Promotions, Discounts &Loyalty Rewards

When submitting your order details you may wish to offer to purchase the items specified in conjunction with a particular Pizza Pan offer, promotion or discount. To take advantage of this facility you will need to enter the appropriate offer, promotion or discount code with your order details. These codes are present on our menus and other items of promotional literature from time to time, and are not valid with any other offers.

Any such order will be subject to the specific terms and conditions of the offer, promotion or discount in question and will be subject to availability.

Meal deals are available at participating stores only and are not valid with any other offer.

We reserve the right to refuse or withdraw any offer prices, promotion, discount or Meal Deal at any time.

A Loyalty Reward can only be redeemed once, unless otherwise specified. Loyalty Rewards cannot be exchanged for products or other rewards and are unavailable in conjunction with other discounts, voucher codes, offers and meal deals. Loyalty points cannot be exchanged into an equivalent monetary value.

You can track your Loyalty points balance by logging onto your online account or by asking a member of staff at the issuing store.

There is an administration charge of ?5 to replace a lost or damaged Loyalty card. The Loyalty card remains the property of the store that it was issued by.

You can collect Loyalty points online through your online account and in store by logging into your online account and scanning your QR code when placing your order. It is not currently possible to retrospectively collect Loyalty points after an order has taken place.

The Loyalty Rewards available are on a store basis and may change from one store to another. The same reward in one store may not apply to another store. Loyalty is only available in participating stores. The store may cancel a Loyalty Card without notice if it notices misuse or fraud on the account.

When registering your Loyalty Card for the first time, you can opt in to receive communication from us in relation to your Loyalty Card. By default, you will not receive any marketing information from us. You can change your contact preferences online or ask a member of staff at the store.

Environment Policy

Texas Grill is committed to protecting the environment of the Earth and our aim is to minimise  environmental impacts concerning our activities, products and services. In this respect our Policy is to:

Monitoring:

All our calls are recorded for training staff and monitoring purposes. All our stores are equiped  with 24/7 CCTV recording.

Contact Us

Please contact your local store by entering postal code on the homepage search bar.

Payment typesWe accept